Grand Vacation Rentals Terms & Conditions

Disclaimers for Grand Vacation Rentals Owners/Managers and Renters

Grand Vacation Rentals (hereafter referred to as grandvacationrentals.com) is a holiday home rental website and property management software product that provides online holiday home advertising, property management, booking services, and may provide certain referrals to independent, non-related concierge, property management, cleaning services and other local service providers in various communities. All information such as descriptions, directions, photographs, text, illustrations, messages, availability calendars, email responses, and other materials (collectively, "Content") are provided by the holiday home owners/managers, and Grand Vacation Rentals disclaims any liability with respect to such Content.

Acceptance of Terms of grandvacationrentals.com

Please read these policies, procedures, and disclaimer statements carefully before accessing or using this site as this notifies you in writing of grandvacationrentals.com’s limited liability and your responsibilities incurred by utilizing the services of this website. It is for your protection and information. By using grandvacationrentals.com services and this website, you agree to the terms and conditions of these policies, procedures and disclaimers. grandvacationrentals.com reserves the right to change the site or terms of the site at any time without prior notice. If you do not agree to all of the terms of this agreement, you may not access or use any part of the Service.

The holiday home rental owner or property manager, referred to as the "owner/manager", is solely responsible and assumes all liability for maintaining and confirming all reservations on their own rental calendars, to include but not limited to confirming the final reservation, setting up all email responses, and the collection and or/refund of any rental fees and deposits.

No Liability for the Actions of Unrelated Service Providers

grandvacationrentals.com is not liable or responsible for the actions or inactions of any referred concierge, cleaning, or other service provider, and will not become involved in any conflict or dispute between the owner/manager and any referred concierge, property management, cleaning or service provider. We recommend that all owner/managers confirm references, receive quotes in writing, check for complaints, and confirm bonding and insurance as well as any other relevant information on all service providers before retaining their services. We serve only as a basic referral service, and in some cases as a billing agent.

Holiday Home Rental Booking Errors

grandvacationrentals.com is not liable or responsible for booking errors or misquotes of rental fees or costs, to include the loss of rental fees, legal fees, expenses or other costs that occur because the holiday home rental owner or manager does not modify, update or confirm bookings on their online calendar or double books the property. grandvacationrentals.com relies solely on the information provided by the vacation rental owner or manager concerning rental fees, deposits, property information, refund and cancellation policies, and property availability and does not confirm said information. Please check and audit all rental fees carefully to make sure they are accurate as Grand Vacation Rentals relies solely on this information when the system quotes rates.

Holiday Home Rental Fees, Refunds and Calendar

grandvacationrentals.com does not collect, maintain or refund any rental fees or deposits on any rental. All payments are made directly to the owner/manager via their merchant account, or by other method established by the owner/manager. All refund requests and payment arrangements must be made directly to the owner/manager.

grandvacationrentals.com is not responsible for any of the holiday home, bed and breakfast, bache, vacation rental or accommodation listing information, availability status, and or pricing information provided by owners/managers on this or any other vacation rental listing site. Owner/Managers assume full and sole responsibility for managing, modifying and updating their property’s availability calendar to guarantee accuracy, as reservations may be taken outside of the Grand Vacation Rentals system. Owner/Managers also assume full and sole responsibility for providing accurate, up-to-date availability information, rates, fees, tax information and discounts that are used by the Grand Vacation Rentals booking system.

This information can be provided to Grand Vacation Rentals in Owner’s Place. Grand Vacation Rentals relies on the information provided by the owner/manager in providing booking quotes and availability. Owner/Managers solely control the booking of their property and make the final decision as to whether or not to accept or honor any booking reservation made.

Renters are responsible for confirming information provided before booking any holiday home rental property. One way to do so is to request references from previous guests. grandvacationrentals.com does not inspect or verify the existence or condition or availability of any property listed on the site. Owners/Managers are responsible for pre-qualifying all renters before entering into a contract or allowing a rental engagement. grandvacationrentals.com will not become involved in any disputes between owner/managers, rental agents, and renters or prospective renters.

We strongly suggest all owners obtain written contracts for their protection and collect sufficient damage deposits. Some normal wear and tear should be anticipated from a vacation rental property. We suggest you take pictures of the property before and after a holiday home rental and have a detailed inventory list of all contents.

grandvacationrentals.com is not liable for any claim between renters, home exchangers and owners, property managers, rental agents, or any other injured party. Renters, home exchangers, Owners/Managers and rental agents assume all liability for use of grandvacationrentals.com’s advertising, booking and other related or offered services.

Holiday Home Rentals Listing Information

grandvacationrentals.com does not provide travel insurance and will not be liable or responsible for any loss due to a renter’s inability to utilize the holiday home rental for any reason. Renters should purchase appropriate vacation travel insurance to protect themselves.

Email Delivery for your Holiday Home Rental

Internet e-mail delivery is not 100% reliable and email may be spammed out. grandvacationrentals.com cannot be held responsible for undelivered holiday home rental inquiries or for missed income as a result of undelivered inquiries sent from any unrelated vacation rental listing services subscribed to by the owner/manager, nor is grandvacationrentals.com responsible for responses to email holiday home rental request that are not received by the prospective renter for any reason.

Owner/Managers: Please be sure to set your spam filters on your personal email account to accept all email messages from grandvacationrentals.com. We will need to be able to communicate with you via email to inform you of bookings and other crucial information. Please keep your email and contact information current and up to date in your Owner’s Place.

grandvacationrentals.com at its own discretion with the permission of the owner/manager, may supply to potential renters the direct e-mail address and or phone number of grandvacationrentals.com owner/managers for the purpose of answering questions about a vacation property or to complete a booking.

grandvacationrentals.com and its owners, employees or contract workers are not responsible for the accuracy, or content of the holiday home rental information provided in this website, on the owner or manager’s website, the online booking calendar or in email promotional materials on the website or in emails sent by the owner/manager of the holiday home rentall.

Owners/Managers - If the operators of grandvacationrentals.com are unable to provide the promised level of service for any reason, including, but not limited to service outages, war, acts of God or negligence, neither grandvacationrentals.com or its owners can be held liable for any costs beyond the prorated costs paid by the client for the services which were not provided. grandvacationrentals.com does not guarantee that the grandvacationrentals.com website will be available 100% of the time.

Disputes

Any and all disputes between grandvacationrentals.com and an owner, renter, prospective renter or manager, or other involved parties shall be construed in accordance with the laws of the New Zealand. This Agreement shall be construed in accordance with the laws of the New Zealand, any and all disputes, controversy or claims shall be submitted to jurisdiction of the New Zealand, disregarding conflicts of law, forum and venue.

grandvacationrentals.com highly values the integrity of our vacation rental booking website, we would greatly appreciate any feedback regarding your experience with our holiday home rental homes. We will remove owner/managers that show a repeated history of negative feedback. Please e-mail us at clientservices@grandvacationrentals.com. However, grandvacationrentals.com will not become involved in any disputes, controversy or disagreements between renters or owners/managers concerning any matter, including but not limited to damage to the property.

Should grandvacationrentals.com be forced to participate or testify in any dispute despite the terms of this agreement between renter and owner/manager then all costs of such action, to include but not limited to: staff and administrative time at a cost of $75.00 per hour, travel time, travel expenses such as airfare, lodging, attorney fees, collection costs and other related costs and expenses shall be reimbursed to grandvacationrentals.com by the non-prevailing party.

Transfer of Holiday Home Rental Memberships

grandvacationrentals.com memberships are transferable upon request of the owner/manager. As such, if you transfer your holiday home rental membership, have the new owner supply us with their name and address, as well as billing information. We will confirm the transfer with the new owner. The new owner may modify their membership, and will be obligated for any additional charges if they upgrade their membership status. There is a $25.00 transfer fee for the administrative time incurred to facilitate the transfer. If you wish to cancel your service due to a sale or transfer or other reason, the cancellation policy below will apply.

Cancellation by Holiday Home Rental Owner or Manager

Holiday home rental listings with grandvacationrentals.com can be canceled at anytime from your Owner’s Place. Starting within 5 business days of receipt of the written notification, grandvacationrentals.com services will cease. However, it is the responsibility of the vacation rental owner/manager to modify all the email information on all of their vacation rental listings services so we no longer receive their vacation rental requests. Once services are cancelled, either because of a cancellation action by the owner/manager or for any other reason, all rental requests will be forwarded to the last known email address provided by the owner/manager. grandvacationrentals.com is not liable for bounced emails or forwarded emails that are not received, for any reason, by the owner/manager. No refund or pro-rated credit will be issued for cancellation of the vacation home or exchange listing by owner or manager. All fees paid for membership are non-refundable. If the owner has purchased website design services, they can transfer their website to another ISP for hosting upon request. Processing of the transfer is $25.00 for administrative fees. Any pre-paid ISP hosting or domain name services are non-refundable.

Holiday Home Rental Inquiries Reliability

Booking inquires on a holiday home rental and responses that are delivered through the grandvacationrentals.com system and may be monitored and reviewed by the grandvacationrentals.com staff from time to time to protect owners/managers from spam. However, grandvacationrentals.com cannot guarantee that all spam inquiries will be caught and deleted.

grandvacationrentals.com cannot guarantee that all Internet email will be delivered properly as email delivery is not always reliable. grandvacationrentals.com is not to be held responsible for any loss of emails, incomplete emails, privacy of your emails, or subsequent missed income or income opportunity as a result of missed undelivered email inquiries.

Confidential Information

grandvacationrentals.com will collect personal and confidential information such as email address, physical addresses, phone numbers etc necessary to conduct its vacation booking services. grandvacationrentals.com will not share any personal information with any third parties without your express permission.

If such information is needed for a contest, promotion or affiliate site, the owner’s permission will be obtained before providing or using this information. Protecting the privacy of our holiday home rental owners and managers is very important to grandvacationrentals.com. Your information will never be shared or sold to any third party.

Spam

grandvacationrentals.com does not condone spamming and will make reasonable efforts to protect its owners from spam.grandvacationrentals.com reserves the right to cancel services to those who violate the anti-spam policy by engaging in Unsolicited Commercial Emails utilizing grandvacationrentals.com website or by using the information it contains for spam purposes.

Additionally, unauthorized use of vacation rental listing information used by third parties will be subject to the relevant copyright law violations and may be subject to criminal and civil prosecution. We will prosecute any person or organization found collecting or sending SPAM emails to our members.

Updated on February 5, 2005.